RESIDENT SERVICES COORDINATORS

Pamela Anderson-Livingston
Resident Services Coordinator / Ships’ Cove

Pamela is the resident services coordinator at Ships’ Cove in Fall River, Massachusetts. She has over 40 years of experience in service coordination. As a graduate of Westfield State University she began her career teaching differently abled persons, but realized her true passion in outreach, service coordination, and program development. Pamela has presented her program for Tenancy Preservation on the local, state, regional, and national stage. Pamela serves on the board of directors for Massachusetts Resident Service Coordinators in Housing and is the chairperson for the lower southeastern MA chapter. She also belongs to Greater Fall River Partners for a Healthier Community and United Neighbors of Fall River and is a proud Blue Star Mother.

Dong Bui
Resident Services Coordinator / Winter Hill

Dong Bui has been with Operation Pathways, Inc. since October 2013. She equips the seniors at her property with the knowledge and resources to help live a better life by organizing workshops, computer classes, assisting them with Medicare/Medicaid paperwork, and believing in their capabilities and not their limitations. Dong Bui was in charge of elderly assistance program at BPSOS Inc. for four years. Dong also worked as a counselor for elderly Vietnamese trauma survivors, who were former South-Vietnam soldiers imprisoned by the communists after the fall of Saigon. This position helped to establish communication and provide support via a program funded by Boat People SOS, Inc. In 1990, Dong Bui also received a bachelor's degree in computer science from Central State University, Edmond, Oklahoma.

Kim Campbell

Resident Services Coordinator / Alexander House

Kim Campbell is the resident services coordinator at Alexander House in Hagerstown, MD. Born and raised in New Jersey, Kim holds a BA in Psychology from Lynchburg College. She is also a certified addictions counselor and holds an adult teaching certification. Kim spent time living in Hawaii, Washington State, and Maryland before settling in West Virginia. Kim brings a wealth of experience from previous positions, including serving as a case manager and coordinator for a WVU homeless program. She also developed and coordinated parenting program services for CPS-involved families in West Virginia.

Patti Chewning
Resident Services Coordinator / Foxwood Manor
Patti’s journey at Foxwood began as a volunteer for resident services. Soon after, she was offered the position of resident services coordinator in March 2002. In 2002 and 2004, she received awards for “Best Practices in Resident Services” in the Mid-Atlantic Region. For 2004, she was awarded the “Outstanding Newsletter” in the Mid-Atlantic Region. 2009, She won “Best Supporting Partner” for the VITA Tax Preparation site. In 2013 Patti won “Women Who Make a Difference Award” from the YWCA and the Bucks County Opportunity Council. Over the years she have provided new educational services as well as on-going services to the residents and local community.

Dareal Colon

Resident Services Coordinator / Plaza Borinquen

Dareal Colon is the resident services coordinator at Plaza Borinquen in the Bronx, New York. He is currently a graduate student in a mental health counseling program (Alliance Graduate School of Counseling) at Nyack College. Dareal has 6+ years of experience in social services. He has led and mentored youth in low-income neighborhoods towards a better mindset, towards prosperity, self-love, confidence, and hope for a better future (individual and community). Dareal aspires to continue helping people from the neighborhoods where he was raised and to help those who have lost their voice, recover it.

Carmen Correa

Resident ServicesCoordinator / The Mark Twain and Hotel Covent

Carmen Correa is the resident services coordinator at The Mark Twain and Hotel Covent in Chicago, Illinois. Carmen holds a bachelor’s degree from Northeastern Illinois University, and is a dementia certified trainer. Carmen is driven by her passion to support and empower others on their path to greater economic stability, quality of life and wellbeing. Carmen brings a wealth of experience from previous positions in non-profit organizations. In her previous role as a resident services coordinator in Chicago housing programs, she worked collaboratively with families to identify their strengths and provide support to them as they strived to accomplish their goals. In her free time, Carmen enjoys traveling, taking online trainings, and hosting workshops on dementia and dementia-related illnesses.

 

Dalien Delafosse-Brooks

Resident Services Assistant / Forest Park Apartments

Dalien Delafosse-Brooks is the resident services assistant at Forest Park Apartments in New Orleans, LA. Dalien received her bachelor’s degree in Therapeutic Recreation and Leisure Studies from Grambling State University. She has over 20 years of experience in community health relations, outreach, and special programming. Dalien has worked as a special programs coordinator for NORDC where she developed, organized and implemented special programs such as Cheer NORD, as well as a horticulture program that exposed inner city youth to farming, production, and profiting. She has also worked for LA Care/Louisiana Medicaid, Healthy Start Jefferson, and the WIC program as a community outreach educator, case manager, and Alzheimer’s activity coordinator. Dalien is passionate about enhancing the quality of life for underserved and high-risk communities, families, special needs populations, and senior citizens. She enjoys researching resources and services and connecting community members to them to bridge the gap. Dalien is excited to be a part of the Operation Pathways team to share her local and national resource knowledge and help families reach their goals.

Finley Fonkenmun
Resident Services Coordinator / Calvin Mowbray/Stephen Camper and Princess Anne Townhouses

Finley Fonkenmun is the resident services coordinator at Calvin Mowbray & Stephen Camper Park Apartments in Cambridge, Maryland and Princess Anne Townhouses in Princess Anne, Maryland. Born and raised in Cameroon (Africa), Finley has a Masters degree in social sciences from the University of Eastern Finland. His background is in social work and he has experience working with non-profit organizations in project management and coordination. Finley is passionate about promoting community development and working with the less privileged individuals to discover and develop their full potential. Finley is the founder of a non-profit which supports youth and women in aspects of health and education as an effort to impact and give back to his community. He is currently pursuing his PhD in organizational leadership at the University of Maryland Eastern Shore. In his free time, he enjoys traveling, photography, and cooking.

Kasheen Hickson
Resident Services Coordinator / Belmont Portfolio – New Irvine Turner & Center City Apartments

Kasheen Hickson is the resident services coordinator at the Belmont Portfolio – New Irvine Turner & Center City Apartments in Newark, New Jersey. Kasheen was born and raised in Jersey City, New Jersey. He started school at Dean College before transferring to Rutgers University-Newark where he graduated with a bachelor’s degree in public administration and a minor in business. Kasheen began working in youth development after completing a college internship and fell in love with community work. He has also worked in higher education roles and assisted young people in the EOF program at Hudson County Community College in Jersey City. Kasheen loves community work and plans on attending graduate school this fall to continue his education in criminal justice reform.

Beverly Johnson
Resident Services Coordinator / Roundtree Residences
Beverly Johnson is the resident services coordinator at Roundtree Residences in Washington, D.C. Beverly was born and raised in D.C., and she obtained her B.S. degree in Business Management at Southeastern University in Washington, D. C. and her M.A. degree in Management and Leadership at Webster University in St. Louis, Missouri. Beverly has a passion for serving her community and has many years of experience in the District of Columbia working to support and empower seniors and families to ensure successful outcomes. She is thrilled to be a part of the Operation Pathways team to empower seniors to improve their quality of life through engagement and supportive services.

Amanda Lee
Resident Services Coordinator / Walnut Square Apartments

Amanda Lee is the resident services coordinator at Walnut Square Apartments in New Orleans, Louisiana. Amanda originally joined Operation Pathways in June 2011 as a summer camp intern through AmeriCorps. In August 2011, she became an after-school program specialist. After taking a break to start her family, Amanda returned as the after-school facilitator. Amanda has an unwavering passion for the community, children, and families. Her effectiveness in establishing relationships, her professionalism, drive and dedication to Operation Pathways, has led her to her current role. Amanda has experience working as an Early Childhood interventionist, and a Direct Care Instructor for children and families with special needs in Arkansas. Amanda plans to continue to work closely with the families in the community to accomplish their personal goals and be an advocate for those who don’t believe in themselves.

 

Tiffany Martinez
Regional Manager /
Forest Park & Walnut Square Apartments

Tiffany Martinez is the resident services coordinator in New Orleans, Louisiana. She joined the Operation Pathways team in August 2009, with a focus on helping to grow the organization's healthy living program. After Tiffany received her Bachelor of Science degree with a concentration in health education and coaching from Central Michigan University, she ventured to New Orleans to aid in the relief effort after Hurricane Katrina and fell in love with that unique city. With her nine years of health-based youth and family programming experience, Tiffany continues to impact communities in New Orleans by serving on the board of Playworks Louisiana and a being a member of the YLC New Orleans.

Amanda McKenzie
Resident Services Coordinator /
The Pines at Carolina Place & LaSalle at Lincoln Heights

Amanda McKenzie is the resident services coordinator at The Pines at Carolina Place and LaSalle at Lincoln Heights in Charlotte, North Carolina.  Originally from West Virginia, Amanda moved to Charlotte in 2000 and obtained a Bachelor of Music in Therapy from Queens University of Charlotte in 2004.  While she no longer practices Music Therapy, Amanda continues to be a strong advocate for the program. Throughout her 15 year career in human services, Amanda primarily worked with adults and children with intellectual and developmental disabilities with job coaching and skills training, case management, and program development.  Amanda is thrilled to be a part of the Operation Pathways team and thrives on seeing others succeed.

Adrianna Ramirez

Resident Services Coordinator / Cleme Manor

Adrianna joined Operation Pathways as the resident services coordinator at Cleme Manor Apartments in Houston, Texas in 2019. Originally from Massachusetts, Adrianna moved to the South where she taught and led in two Title I schools before leaving the classroom to coach teachers with Houston ISD. Throughout her time working with students and teachers, Adrianna realized that she was passionate about empowering people to become the best and most vibrant versions of themselves in all facets of life – not just academia. By joining Operation Pathways, Adrianna hopes to work alongside community members to make lasting positive, holistic change. She has an MAT in educational leadership and English language arts as well as a B.A in global studies.

Carla Reid

Resident Services Coordinator / St. Luke's Plaza

Carla Reid is the resident services coordinator for St. Luke's Plaza in Saint Louis, Missouri. Carla graduated from the University of Missouri – St. Louis with a degree in Social Work and has over 19 years of experience working in the field. She has worked in various capacities, starting her career as a case manager for the State of Missouri to her most recent endeavor as a project coordinator for United Way of Greater St. Louis. Through her work experience, she has a wealth of knowledge and experience working with low income families in underserved communities.

 

Carla has personal experience in entrepreneurship as she owned her own business from 2011-2017 and is certified in financial capability. She believes that anyone can attain the financial goals they set for themselves whether it be better budgeting, an excellent credit score or homeownership, and her job is to support them in that journey.
Carla currently serves on the board of directors for Habitat for Humanity- St. Louis as well as for her neighborhood association. She is passionate about building community and has been recognized by local and state officials for her efforts.

Andrea Richard

Resident Services Coordinator / Benning Heights and Anacostia Gardens

Andrea Richard is the resident services coordinator for Benning Heights and Anacostia Gardens Apartments in Washington, DC. Andrea is a graduate of Alabama A&M University, with a B.A. in psychology, and she completed the Master of Divinity degree program at The Interdenominational Theological Center in Atlanta, GA in 2010. Andrea has experience working in education and non-profit agencies, as well as experience in case management. Andrea is passionate about social justice, contributing to underserved communities, holistic health & wellness and community gardening, particularly in communities with food deserts. She enjoys supporting individuals to thrive in mind, body and spirit. In her spare time, Andrea serves as a birth doula for expectant mothers, hosts and attends women's retreats, and learns new creative art skills.

Arlene Rivera

Resident Services Coordinator / Washington Dodd

Arlene is the resident services coordinator for Washington Dodd Apartments in Orange, NJ. Born and raised in New York City, Arlene Rivera holds a bachelor’s degree from Lehman College as a therapist and is currently completing her master’s degree at Louisiana State University. She will hold a Master of Public Administration degree. She has over ten years of experience working in the nonprofit field, primarily with organizations providing direct social services in communities, schools and affordable housing communities. Arlene has a passion for supporting and strengthening underserved individuals and communities.

Gina Stritch

Resident Services Coordinator / Bolton North Apartments

Gina Stritch is the resident services coordinator at Bolton North in Baltimore, Maryland. Born and raised in Baltimore, Gina holds a bachelor’s degree in psychology from Mount St. Mary’s University and completed the Case Management Certificate Program through the University of Maryland School of Social Work. She has over six years of experience working in the non-profit field, primarily with organizations providing mental health services and affordable housing solutions. Gina has a passion for supporting and strengthening under-served individuals and communities.

Camille Tate

Resident Services Coordinator / Parkchester Apartments

Camille Tate is the resident services coordinator at Parkchester Apartments in Washington, DC. Camille attended Southeastern University and University of the District of Columbia majoring in business management. Camille has experience working for non-profit agencies, as well as experience in case management. Camille is passionate about contributing to underserved communities, and holistic health & wellness and community gardening, particularly in communities with food deserts. She enjoys supporting individuals to help them thrive in mind, body and spirit. In her spare time, Camille loves to give back to the community and be with her children and family.

Lauren Kohls

Resident Services Coordinator / Woodmont Crossing

Lauren Kohls is the resident services coordinator for Woodmont Crossing in Washington, D.C. She holds a BA in international relations and is currently completing her MS in data science and applied public affairs at American University.  Lauren has experience working with a variety of non-profit and service organizations, including leading and mentoring young adults, coordinating donation and food drives, and working as an advocate for survivors of sexual assault. She joined Operation Pathways following a 9-year career in the United States Marine Corps. During her time in the service, Lauren realized the power of a strong community. She is excited to join the Operation Pathways Team to strengthen that community both at Woodmont Crossing, and in the broader D.C. area.

Terri West

Resident Services Coordinator / Columbia Heights Village

Terri West is the resident services coordinator at Columbia Heights Village in Washington, DC. She graduated from Calvin Coolidge Senior High School in Washington, DC and later earned her BS degree in Criminal Justice at Saint Augustine’s College (University) in Raleigh, NC. Terri has worked in the social services field for over 11 years and takes pride in serving her community. She believes that everyone should be treated equally regardless of race, gender, age, religion, marital status, or sexual orientation. She is a true advocate at heart.

Nadine Worlds
Resident Services Coordinator /
Hollybush Gardens

Nadine Worlds joined Operation Pathway in September of 2003 and worked as a resident services coordinator for several years at Hollybush. She rejoined Operation Pathways in September 2014. Nadine has more than 15+ years overall of success developing and managing new programs and orchestrating special initiatives, events, and projects. She is a motivated, business professional with a passion and commitment to civic activities that enhance the community. Nadine is flexible and versatile, poised and competent with demonstrated ability to easily transcend cultural differences.

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